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FAQs for delivery
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Q1. How is my purchase delivered?

The orders of SUPERBICYCLE.SHOP products are delivered through the service of Chunghwa Postal Co, Ltd. 

Q2. How is the delivery charged?

Most parts and accessories purchased from SUPERBICYCLE.SHOP are delivered without extra delivery charge except for some of items, ex. bicycle.....

Q3. How do I change the delivery address?

We are terribly sorry that we are unable to change the delivery address for you.  Please cancel the order with a mail and place another order with the new delivery address.  

Q4. Usually how many days it takes to receive my order once it is placed?

The delivery time also depends on the customs clearance, transportation and weather, it will take approximately 10~25 working day for delivery ,sometimes it may takes up to 25 business days. if you have not receive it after the deadline , please feel free to contact with us.

Q5. The delivery status says my order is on the way, but I have not received it after 25 workdays!

Please contact us ASAP.  We will help you track down the delivery. 

Q6.What if i want my order quickly?

Express service (EMS) is available, please contact us for more information.